![]() Move the file memory.dmp from this folder to your desktop Once it happens, please get back into Windows, and follow the instructions below: Now reinstall Malwarebytes and trigger the crash again. In the System Failure section, please make sure your options match the ones in the screenshot below ![]() In the window that comes up, under the Startup and Recovery section, click Settings. Type view advanced system settings and click the top option Press the Windows Key to bring up the start menu To enable memory dumps, please follow the instructions below: Please attach the file in your next reply.Ī memory dump of this issue would be very helpful. ![]() A file named mbst-grab-results.zip will be saved to your Desktop.A progress bar will appear and the program will proceed to gather troubleshooting information from your computer.To provide logs for review click the Gather Logs button.This process may require a reboot of the computer, which must be manually consented to. Clean: Performs an automated uninstallation of all Malwarebytes products currently installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.This file can be added as an email attachment or uploaded to a forum post and will assist your Malwarebytes Support agent with troubleshooting the issue currently being experienced. The troubleshooting information is saved to a file on the Desktop named mbst-grab-results.zip. As part of this process, Farbar Recovery Scan Tool (FRST) is also run to perform a complete diagnosis of the computer. Gather Logs: Collects troubleshooting information from the computer using Check and Grab functionality.The Advanced Options page has two options, please choose one:.You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!".Place a checkmark next to Accept License Agreement and click Next.You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.Double-click mb-support-X.X.X.XXXX.exe to run the program.Once the file is downloaded, open your Downloads folder/location of the downloaded file.Lets try this new tool called Malwarebytes Support Tool to gather some logs. Endpoint Detection & Response for Servers
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